In this post we will focus on comparative study of local complaints on consumer forums.
Sample size: 420 Online Consumer Complaints
Time frame (3 month) : 5th Oct 2013 - 5th Jan 2014 V/S 5th Oct 2011 - 5th Jan 2012
Source : Consumer forums - consumercomplaints.in, grahakseva.com.& complaintsbox.in
Categories of Online Shopping Complaints were:
I. Product Quality and Delivery Related Complaints
II. Payment / Order / Refund Issue Related Complaints
Conclusion based on the Comparison will be discussed in depth manner in future.Please drop your conclusions.
Stay tuned for more !!
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