Retail & Teleservices Consumer Complaints | Customer Care Perspective

Retail Consumer Complaints - 2013

Below are the Categorization of Online Banking Complaints found on Internet. Categorization can tremendously improve our operational efficiency but will come on it some time later. Let us categorize the Consumer Complaints for our convenience.

Categories:

1. Quality issue
2. Pricing
3. Availability
4. Location
5. Customer service
6. Others

Courtesy: Bolograhak Retail Consumer Complaint Vertical

Tele-Services Consumer Complaints:

 

Let us categorize the consumer complaints for our convenience in teleservices industry

1. Network Connection
2. Speed
3. Bills Issue
4. Undue / Unfair - Activation, Charges etc.
5. Customer Support

In next article,we will be now taking a closer look at the complaints. Online Consumer Complaints are giving us a fair idea which category of complaints are disturbing consumers the most, which vertical needs to be revamped to meet the expectations of consumer.