Online Shopping Complaints on Consumer Complaint Forums

Online Consumer Complaints: Online shopping Complaints - 2013

Below are the Categorization of Online Shopping Complaints against Online Shopping Company found on internet.consumer choose to consumer forums for their complaints,but most often it's their last resort.
Online Shopping Consumer Complaints: Categories are

1. Information issue
2. Payment/order issue/refund
3. Product & Delivery issue

courtesy: Bolograhak.com - Online shopping complaint Vertical

I. Information issue

• Wrong information about the details of the product.
• Wrong/No info about the availability/stocks.
• Incorrect price information.
• Discount coupons not working

II.Payment/order issue/refund

• Pre paid conflict with COD (Cash on Delivery)
• Amount deducted,order not placed,money not refunded.
• Order cancelled but money not refunded.
• Could not cancel my order.

III.Product & Delivery issue

• Delayed Delivery
• Delivered at wrong address
• Wrong product delivered
• Damaged product
• Accessory missing
• Accessory damaged
• Product not exchanged.

Hey let us see the sister industry performance ! yes One Travelling (E commerce)

Online Traveling Consumer Complaints: Below are the categorization of Online Shopping Complaints against Online Shopping Company found on internet.Consumer choose to Consumer Forums for their Complaints,but most often it's their last resort.
Categories are:

1. Information/price /discount/ issue
2. Payment/order/refund/ issue
3. Service

I.Information/price /discount/ issue

1. Wong information about the specific of the service offered
2. Wrong information about the service availability.
3. Misleading price information.
4. No information about the service availability
5. Misleading discount information
6. Discount vouchers not working
7. Had to pay more online than offline

II.Payment/order/refund/ issue

1. Amount deducted but order not placed.
2. Order cancelled but not refunded
3. Order not cancelled
4. Unfair amount deducted after cancellation

III.Service

1. Not as promised & charged.
2. Communication gap.

We at Bolograhak feel consumers should be encouraged to come out more often to complain.We will be able dig more their minds if they brief us about their inconvenience.Sadly there are no such mechanism in place which motivates them to talk more to us.
        There are two aspect to look at when consumer wanna a complain : convenience & purpose.Companies often let them down on these two accounts.

Convenience to complain - Satisfactory mode of communication.Yes currently with online world around the consumer it has become much more convenient to reach out to companies.

Purpose: Lagging in efficient complaint resolution & customer satisfaction.We are lagging too much to catch to match the expectation of their complaint response.

In the next Blog we will see how others industries such as retail,banking & insurance companies are doing on internet against consumer complaints.

Stay tuned!